# Bulk Download

Fotify lets you download every photo and video from an event in a single ZIP package. This guide covers how to use this functionality.

## Availability

Bulk download is available on **every paid plan**, regardless of the event's current status (upcoming, live, paused, or finished). The only restrictions are:

* **Free plan**: free events do not include bulk download.
* **Expired gallery access**: once your gallery access window closes, the download is no longer available.

Each paid tier ships with its own gallery access duration (Photo Gallery: 90 days, Premium Event: 365 days after event end). Within that window the download button is always enabled for paid events — organizers commonly use it mid-event to share batches with photographers or social teams.

## How to Download All Photos

1. **Access the Download Option**:
   * From the Photos page in the dashboard, click the "Download All" action — available at any point during a paid event
   * The button is always visible, but disabled on free plans or expired galleries
2. **First-Time Download Process**:
   * If this is the first time downloading, the system will prepare a ZIP file
   * For large collections, you'll receive a notification that preparation is in progress
   * You will receive an email when the download is ready
   * The system displays "Processing" status during preparation
3. **Subsequent Downloads**:
   * If the ZIP file was previously generated, it will be available immediately
   * Click to download the pre-generated ZIP file

## Download States

The download button displays different states:

* **Processing**: System is preparing your ZIP file
* **Ready**: ZIP file is prepared and ready to download
* **Download**: Click to start downloading the prepared ZIP file
* **Failed**: There was an issue creating the ZIP file (try again)

## ZIP File Contents

The downloaded ZIP package contains:

1. All approved event photos in their original quality
2. Organized folder structure based on upload dates
3. Original filenames when available
4. Photo metadata including author and message information

## Technical Considerations

* **File Size**: ZIP files can be large depending on the number and size of photos
* **Download Time**: Depends on your internet connection speed
* **Browser Support**: Works in all modern browsers
* **Mobile Devices**: May require sufficient storage space

## Download Expiration

The download link remains valid:

* For the duration of your event type's gallery access period
* Celebration Plan: 90 days after event end
* Premium Plan: 365 days after event end

## Troubleshooting Download Issues

If you encounter problems:

1. **Download Not Starting**:
   * Check your browser's download settings
   * Try a different browser
   * Ensure you have sufficient disk space
2. **Preparation Taking Too Long**:
   * For very large collections (1000+ photos), preparation may take several hours
   * Check your email for completion notification
   * Contact support if preparation exceeds 24 hours
3. **Failed Status**:
   * Click "Try Again" to restart the preparation process
   * If the issue persists, contact support

## Sharing the Photo Collection

After downloading, you might want to:

1. Create a backup copy on external storage
2. Share with a professional photographer for editing
3. Create custom photo books or prints
4. Share with event participants via cloud storage


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.fotify.app/bulk-download.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.